We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To request a return, the item must be in the same condition in which you received it, unused, with the tags and in its original packaging. You will also need the receipt or proof of purchase.

To initiate a return, you can contact us at feltsportswear@gmail.com , or on our Whatsapp (+57) 3155634808.

If your return is accepted, we will send you a return label as well as instructions on how and where to send your package. Items sent to us without having previously requested a return will not be accepted.

Damage and problems

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so we can assess the problem and resolve it.

Changes

To make a change, contact us at feltsportswear@gmail.com , or on our Whatsapp (+57) 3155634808.

Unfortunately, we cannot accept returns on sale items or gift cards.

Refunds

We will notify you when we have received and inspected your return and will let you know whether the refund has been approved or not. If approved, you will be automatically refunded to your original payment method within 10 business days. Please remember that it may take some time for your bank or credit card issuer to process and send your refund.

If it has been more than 15 business days since we approved your return, please contact us at feltsportswear@gmail.com.